Terms and Conditions


Wedding Bookings Terms and Conditions

As always we want to ensure that a high standard of service is offered throughout our contract with our customers. We can be contacted on 07498440023 \ 07498440021 or [email protected]


Deposit

When a wedding date is booked we charge a 25% deposit of the final quote. This saves the date. If, for any reason you decide to cancel your wedding this deposit is non-refundable. If you decide to postpone your wedding we will hold your deposit until your wedding goes ahead. The deposit is subtracted from your final wedding invoice. Payment of deposit is an acknowledgement of Terms and Conditions.


Quotation and Payment

No wedding or event is booked until the deposit has been paid. Quotes are valid for 7 days. All costs provided include VAT set up and break down. Once the deposit has been paid then the prices and dates are secure unless stated otherwise.

A quotation for the cost of your wedding flowers and decor will be sent to you after the initial consultation, this is a guide price as you may make changes closer to the wedding day in terms of type of arrangement and quantity. You will receive a final invoice approximately one month before your wedding. Payment is accepted direct payment via internet banking.

Payment in full is required at least 6 weeks before the wedding.


Cancellations

In the event of cancellation, the booking fee will not be refunded. Complete cancellation of the wedding must be advised in writing.

Availability of Flowers

We do not guarantee specific stem types. We will work with your wish lists and if available we will include them however if not we will use the wish list blooms as inspiration for alternative blooms.

The options are that you can leave us to choose a mix of flowers, - or we will work to a colour and style palate, based on our discussions, emails and photos that you send in. Please note this is never produces identical flowers or designs to the photos that you send in, these are used as inspiration.


Delivery

Any queries must be raised within 30 minutes of delivery by telephoning 07498440023

Hire/use of vases, crates etc

We charge a refundable deposit of £100 for this service. Containers must be returned to SolihullWedding Creations within 3 days, - or as 


Agreed.

Charges will be made for any glassware returned cracked, chipped or broken. Replacement of goods is charged at the current purchase price, it is then the responsibility of the hirer to reclaim any of these costs from the venue if the venue was at fault.

Equipment hired (jugs, bottles, vases, plinths, candelabras, etc) remain the property of Solihull wedding Creations at all times.


Photographs

Solihull wedding creations reserves the right to take photographs of flowers and the setting prior to the wedding which may be used for promotional purposes.


Responsibility

Solihull Wedding Creations accepts no liability for injury, loss or damage to the hirer or any third party of any equipment hired for use at the event.